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Follow-ups

Fewer loose ends. A clearer next move.

Review the work that needs a response and follow up from the right context. Keep client decisions and conversations moving.

A clearer way
to keep things moving.

01

A focused queue

Bring outstanding follow-ups into a view you can work through.

02

The right context

Open the connected record before you respond.

03

A human conversation

Choose the next action that makes sense for the client and the work.

HOW IT WORKS

From here
to your next step.

01

Open Follow-ups

Review the items that need attention.

02

Check the context

Read the related document, update or response.

03

Take the next step

Follow up, respond or offer a meeting as appropriate.

GOOD TO KNOW

A little more
about follow-ups.

Visit the help center
01Does a follow-up mean the client has read my file?

No. Review the activity on the underlying record to understand what happened.

02Where do I find meeting requests?

Meeting-related follow-ups help you return to the client request and arrange a conversation.

YOUR NEXT CHAPTER STARTS HERE

A little less managing.
A lot more creating.

Give your best work the space it deserves.

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